Article by: www.growthinstitute.com

Experiencing a major growth spurt in your business for the first time?

Then chances are, you’ll be making some mistakes. Though some are a natural part of the growth process, the rest should be avoided at all costs. And here’s your chance to learn from those who ventured out before you.

Growing from a startup or mid-market company into a scale-up is a challenging transition. Even the most experienced CEO or executive will admit that growing pains are inevitable once you start scaling. However, the faster you overcome the hurdles, the smaller the chance your business fails.

One of the biggest problems when you lack experience with scaling up, is that you don’t know what you don’t know. But fortunately for you, others have already made some mistakes in the process. Knowing what they are can help you prevent them.

Over the past decade, I have personally helped thousands of startups and mid-market companies move from one phase to the next. By now, more than 70,000 companies have successfully scaled up with my elaborate framework of tools and tactics, the Scaling Up methodology, which is described in detail in my bestselling book Scaling Up: How a Few Companies Make It…and Why the Rest Don’t.

One of the main reasons CEOs and executives of fast-growing companies struggle and fail is that they try too many things at the same time. It’s really important to have focus, be disciplined, and gather the data you need to be able to know what works and what doesn’t.

Here, I’ve listed 10 of the most common and dangerous mistakes CEOs and executives of scale-ups make that you can avoid.

1. Scaling up too fast

One of the most common mistakes companies in the startup phase make is that they scale up prematurely. After getting one or two clients, they believe they have already proven their market-fit.

Although the excitement is understandable, you really have to validate your business model before you scale. Because even when you already have more than one or two clients or users as a startup, you still have to gain traction on the main market.

Geoffrey Moore wrote an interesting book about this phenomenon, called Crossing the Chasm. It describes the challenge of getting from very few buyers to a lot of buyers. You have to realize that at first, it’s the early adopters that are buying your product; people who generally like to try new things. But after that, you need to reach the majority. The majority of buyers are very different and the gap between the two can be a difficult one to bridge. Therefore, this point is also the one in which most companies get stuck or even go down entirely. Make sure to test your product-market-fit thoroughly and that you know exactly who your ideal customer is.

Also, without proper preparation and strategic focus, rapid growth does not necessarily mean profitability. You have to be ready to scale. CEO and Co-founder of Fracture, Abhi Lokesh, said they had to learn this in his company the hard way: “It’s a euphoric feeling to see orders flood in, but you have to make sure you’ve got an ironclad grasp on the unit economics of those orders and the efforts that led to those orders. How much did you pay for them? Are they actually profitable?”

Lokesh’ advice was not to be seduced by top-line numbers: “Along with rapid growth also comes additional overhead costs – more employees, more infrastructure, more everything. Are you truly prepared to handle it? We weren’t, and it cost us dearly.”

In any growth phase, dig deep to ensure that the growth is sustainable and you can actually keep it up. Otherwise, you’re not scaling at all – you’re just getting bigger and less efficient.

2. Lack of focus and alignment

When your company is gaining more traction, the decisions you need to make grow even more complex. This pressure can cause you to make poor decisions that can hurt your potential for success and even set you back.

More companies die for the excess of opportunity than for lack of it. To prevent overwhelm, (excessive) stress, and disorganized movement in all directions, it’s essential to know exactly what your focus is.

This means you’re deliberately choosing what to do, but also – and equally important – deliberately choosing what not to do.

Don’t go crazy trying to add new features or related products once you’ve achieved product-market-fit and started scaling up. It’s important that you can do one thing better than anyone else before you start building new stuff.

A great tool that you can use in your organization to gain more clarity on what your focus should be at any point in time, is the One-Page Strategic Plan or OPSP. This is a very concise plan that’s easy to communicate with your entire team. This one-page document will literally get your employees on one page and achieve team alignment.

You need to have the right goals and metrics in place and these need to be clear and transparent for everyone on your team. Because without alignment, focus, and commitment, fast growth isn’t sustainable.

Everyone makes mistakes but the key is being aware of them. This is the only way can discover what works and what doesn’t. It’s how we distinguish smart, well-informed decisions in your business from the opposite. What you don’t track and measure, you cannot improve.

The daily huddle is also an effective tool that helps you and your team(s) to remain flexible without losing alignment or focus. This is a 5-15 minute meeting to discuss tactical issues and provide updates. It’s part of a proven meeting rhythm that many of the most successful entrepreneurs in the world implemented in their organization to enable their major, rapid growth. You can read more about effective meetings in my article “How Weekly Meetings Can Accelerate Your Firm’s Growth, Keep Everyone Motivated, And Achieve Your #1 Priority”.

3. Hiring prematurely

Another common mistake startups tend to make in their first period of significant growth is to hire too fast. Jeremy Ong, the owner of HUSTLR and a chain of blogs and eCommerce stores, learned this the hard way: “One of the biggest mistakes I’ve made when my company was experiencing rapid growth was to hire people prematurely because we were just desperate for extra manpower just to cope with the demand.”

“As a result, I have hired employees that do not fit into the company culture at all, which hurt company morale in ways I didn’t imagine. Employees started sharing bad habits with each other and the productivity per employee dropped because of the distractions and the poor performance of other employees. We ended up being less productive as a company, even with more people.”

Jeremy was hoping things would improve over time but eventually had to dismiss the bad apples after a series of poor performances spanning over a year and a half. The company had to undergo a culture rehabilitation exercise to get the best employees back on track.“I now believe that it is better to push our best employees harder and treat them better, instead of using a duct-tape solution by hiring employees just because we’re in need of more manpower.”

Matthew Ross, Co-owner and COO of The Slumber Yard had a similar experience due to hiring too quickly without the proper interviews and screening: “After a couple of weeks, it was apparent that we had hired the wrong candidates. Whether they didn’t possess the skills necessary to succeed in the position or didn’t fit into the company’s culture from a personality standpoint, these hires actually hindered the company’s growth.”

His advice: “Take your time and really train up each new employee. If you’re constantly trying to rush, you may find yourself getting out over your skis.”

It’s also important to remember that you need to stay lean. Don’t hire too many people (middle managers or specialists) as this takes away from your core competencies and leave you prone to trying to scale other areas too quickly. A small, motivated, and highly productive team is better than a sluggish team with poor morale.

But don’t postpone hiring new employees too long either as failure to deliver is at the core of many business closures. Just make sure to hire efficient resources that believe in your vision. And don’t forget that especially amidst rapid growth, outsourcing can be a great solution for non-core tasks too.

4. Mistaking leadership for management

When your company is still in its initial startup phase you may be able to handle all of the functional roles, but it’s a fatal mistake to believe you can continue to do so.

To stay on the path toward achieving your BHAG (Big, Hairy, Audacious Goal), stick with leading, don’t start managing. Shyam Krishna Iyer, the founder of SKI Charities, experienced the consequences of getting too managerial as a business leader. He said: “While an entrepreneur may drive early success, I have found successful entrepreneurship to be far more “bottom-up” as local level ownership and buy-in will determine the success of any project or enterprise.”

When Shyam started out, he decided that a high level of oversight and control would be necessary but he soon learned this was not scalable: “I quickly became stretched too thin and lost the connection with my staff on the ground. The entire enterprise began to lose focus and flounder.” He found that autonomy and control must devolve from the entrepreneur to the field in order to scale successfully.

Business leaders inspire others, have the vision, make connections, and secure funding for their companies’ continued growth. They’re idea machines. These are not necessarily the same qualities found in a good manager. It’s important to leave the execution to those who are great at that.

5. Not setting long-term goals

Goals give you direction and keep you on track during the day-to-day operations. By making sure your goals are SMART, you can identify where you want to go and outline the specific action steps needed to get there. This is something most business leaders understand and do well.

But although most startups and scale-ups do set short-term goals (monthly, quarterly, yearly, and perhaps also 2- to 5-year goals) to measure their progress, they often fail to define long-term ones too. If the long-term is not clearly defined, your short-term goals might end up being the wrong ones.

Long-term goals are often overlooked in startups for reasons (or excuses) of agility but if you want to move fast, you need to know where you are going. You have to be able to make quick but smart decisions. And this requires a clear sense of direction.

Coming up with a Big, Hairy, Audacious Goal (BHAG) that you’re striving towards the next 10 to 20 years can help you with that.

6. Saying yes to every customer request (“over-customizing”)

Another mistake that fast-growing companies often make when they start to scale-up, is that they say yes to every (feature) request made by their customers. In this case, you’re running the risk of over-promising and under-delivering.

This is also what the Co-founder of GreenPal (a company described as “Uber for lawn care”), Gene Caballero, experienced: “One mistake we made when trying to scale, was to give our customer too much power when it came to dictating their schedule. We allowed homeowners the chance to add one-at-a-time appointments whenever they wanted and didn’t give them the ability to easily schedule either weekly or biweekly appointments. This is a logistical nightmare for the lawn care pros that used our platform.”

They decided to implement a change that forced homeowners to opt for a regular routine. This ultimately provided them with better service from the vendors, who in their place were more engaged since, knowing that the homeowners they obtained via GreenPal were in it for the long haul. “This has helped us grow at over 100% YoY. Our projected revenue for 2019 is $20m,” said Caballero. The saying they have at their company is one that could be useful for many to remember in the scale-up phase: “We let the thousands decide what the millions will do.”

7. Focusing on marketing too little or too late

One of the biggest, most persistent mistakes startup founders make is assuming they don’t need to market and that their customers will find them. Many believe that marketing is a function they can do without for the longest time and they almost always use it as a last resort to gain traction. But thinking you can create a major, sustainable growth organically is very naïve. And word-of-mouth referrals and direct marketing do not scale.

Obviously, the best type of marketing for you depends on your business and your target audience. But whether it’s traditional advertising, online marketing or content marketing, you’ll need something to scale, and that something has to be a strategic choice with clear KPIs and ROIs that are well measured.

Too little strategic focus on marketing can also result in becoming dependent on one marketing channel only. And like Abi Lokesh from Fracture experienced, this is inadvisable too: “One mistake we made at Fracture while scaling was putting all of our growth eggs in one basket. We rode the wave of what helped us achieve scale, somewhat naively hoping that it would never end, without taking advantage of that opportunity to diversify our marketing efforts.”

Lokesh learned that “you’ve always got to have multiple irons in the fire”: “Sooner or later, a marketing channel will peak and begin to lose efficiency. Don’t wait until that happens, because by then it’s too late. Recognize that every scaling tactic has an expiration date and keep working to find the next growth hack.”

8. Postponing the next-round funding too long

Running out of money should be avoided at this stage, so have your action plan in place early on and get ready to impress investors earlier than you may have intended.

Venture Capital firms that invest in later-stage funding are more risk-averse than your early-stage or pre-revenue investors. It usually takes much longer to attract them and seal the deal. But you need fast cash to grow your facilities.

Hunting down funding almost becomes a CEOs full-time job if it’s not approached strategically and you don’t partner with investors for the long run. This is what Kim Saxton, MBA, PhD, and Clinical Professor of Marketing, found and described in the book she co-authored, The Titanic Effect: Successfully Navigating the Uncertainties that Sink Most Startups: “To grow means having enough cash on hand to make investments in sales, marketing, and people to support customers. Often early on, startups are interested in any source of funds. They don’t vet their investors. They need to partner with investors who can fund successive rounds of investment. Instead, they end up having to hunt down new sources of funds. That takes time and the process is slow. So, it’s hard to match up funding time with needs for cash to grow.”

Apart from the difficulties that business leaders may experience in their quest to impress investors, it also becomes more difficult to estimate your expenditure correctly in the scale-up phase. William Taylor, currently CDO (Career Development Officer) at MintResume, had this experience while running a previous company of his: “Initially, we thought that we wouldn’t be needing additional staff as we already had a well-trained team that was good at multitasking. But, we soon realized that we needed more people as our team was already overworked and struggling with time management issues. So, we hired a new team. To accommodate this cost, we compromised on the office renovation and our higher management had to pool in a few resources to meet our expenses.”

You never miss the water until the well runs dry, but if you wait until the last minute to seek funding this can lead to extremely tight and stressful situations that could threaten your company’s very existence.

9. Lacking a scalable infrastructure

As your company grows, nothing scales automatically, unless it is systematically set up for scale. You need to have the right infrastructure in place – systems, procedures, and physical space – in order to keep the pace and make optimal use of your company’s momentum.

To expect communication naturally evolves with growth, for instance, is a false assumption many startup founders make. It’s obviously a lot easier to communicate changes and progress to a few other people, versus 10, 50 or even 1000 other people.

Fracture founder Lokesh also learned that you shouldn’t take good communication at scale for granted; you’re going to have to work at it: “During rapid growth, it’s much easier for messaging to get misinterpreted, key points to get lost, and dangerous assumptions to be made. You have to invest in your company’s communication infrastructure to make sure everyone gets and stays on the same page.”

Your IT infrastructure has to be set up properly too. This does not only mean having the right systems in place for communication and execution; it also means investing in redundancy. As Deni Ivanov, CEO and CMO of Royal Services could illustrate from his experience. He admitted they didn’t invest heavily enough in their company’s online infrastructure “We didn’t think about the fact that you should make backups for almost everything you work on. Redundancy is of huge importance as we try to keep all of our information online and all of our communications are done in one form or another over the internet. You need to have backups for whenever a system crashes or an email gets deleted by accident – we learned the hard way.”

10. Not being agile

Strategic action plans are important to achieve your vision but they can’t be written in stone either. Unforeseen situations occur, market trends change and aggressive competitors can pop up out of nowhere. Consequently, you may need to change course quickly at one point or another.

Change is the only constant, especially in startups and scale-ups. Don’t to pivot for the sake of pivoting but if you become stubborn or paralyzed, you will stall out.

A strong IT infrastructure and communication system can help you iterate. Making small, daily, incremental changes that are aligned with your company’s long-term vision or BHAG and that contribute to your most important KPIs, is the best way to ensure agility.

If you’re experiencing hiccups on your road to major business success, know that you’re not the only one in battle (regardless of the type of product or service you provide or the industry you’re in).

Always remember that for every problem you encounter, another company has already faced something similar, and you can implement the tools and strategies that have proven to work.

Article by: www.growthinstitute.com

The Women in Waders is an all-female fly-fishing team who is set to make history this month by becoming the first ever female team to compete in the annual TOPS Corporate Trophy Challenge…

2019 has seen South Africa’s women breaking boundaries left, right and centre – from female pilots to DJs to seats of power in government to our national athletes.

Women are breaking into spaces and industries that were previously considered ‘boy’s clubs’ and this is just the beginning! The latest all-female troupe to break the mold in Mzansi is the Women in Waders. The fly-fishing quartet is sponsored by The Finance Team and the four incredible women who make up the team are ready to make waves (literally and figuratively!) at this year’s TOPS Corporate Trophy Challenge.

First all-women team to compete

The Challenge is entering its 18th year but 2019 will be the first time that a team made up entirely of women will compete in the finals which take place at the Wildfly Waters in the KZN Midlands. Even more fitting, the Women in Waders will be competing at the closing event which takes place on the last weekend of Women’s Month where they will be hoping to bring the trophy home.

They won’t have to travel too far – all four fisherwomen hail from KZN and the team’s captain, Roxanne Stegen, will be keen to make use of their homeground advantage. Revealing their tactics for the finals, Roxanne said, “At the finals, I’ll be more strategic around dam allocation. As opposed to the first leg of the competition which we left to lady luck, I will allocate dams based on knowledge and fishing style preference of each team member. Good knowledge of all the waters in the area is a unique challenge in its own right”.

Making history

The Finance Team also beamed with pride at the prospect of an all-female team making history at this year’s Corporate Trophy Challenge. Their director, Grant Robson, said “The TOPS @ Spar Corporate Trophy Challenge is arguably the most prestigious freshwater fly fishing festival held in South Africa and it has been dominated by male competitors since its inception.” He added, “We are so proud of our team for securing their place in the finals and we back them all the way,”.

We’ll be keeping up with the Women in Waders as they make history from the 22nd of August to the 25th of August in the KZN Midlands.

Which other women have inspired you to push the boundaries during Women’s Month 2019?

The Woman in Waders make Waves

Fly fishing is not for the faint hearted – early, chilly mornings is one of the easier aspects to this intricate sport. South Africa is an avid playing ground when it comes to freshwater fly fishing, with many individuals and teams having been selected to represent South Africa both internationally and locally. There are many competitions, both individual and team events, occurring across South Africa. One of the most well-known group competitions is that of the Tops Corporate Trophy Challenge.

The Tops Corporate Challenge has been the most prestigious Fly Fishing event in South Africa for the last 18 years, with each year becoming more thrilling and competitive than the prior. This year, over 240 anglers made their way to Wildfly Waters, Natal Midlands, where the qualifiers for this competition commences. Teams battle it out over three legs, with the top five teams of each leg progressing to the finals. This year The Women in Waders, proudly sponsored by The Finance Team, have been the first women-only fly fishing team to have made it to the corporate finals in its 18 years of existence. These four avid fly fishers did not let the fear of this male-dominated sport get in the way of their vision to be victorious.

Over the weekend of the 22^nd– 25^th August, the ladies gave it their all at the finals of the corporate challenge. Tough conditions were eminent and the ladies fished their hearts out. They went on to finish 9^th overall– an amazing achievement for the team and prestigious representation for all women in the sport.

The Women In Waders, proudly sponsored by The Finance Team, seen at the finals of the Tops Corporate Challenge. The WIW team: Roxanne Stegen (captain), Bridgette Stegen, Sindi-Leigh McBain and Lyndall Blaikie.

We asked team captain Roxanne to answer some questions around the challenge on behalf of the WIW:

• What would have done the same or different?

Hahaha I’m not one for regrets. I’d do it all over again… I’d prefer to look forward where our eye on the prize is top 5 next time!

• How has The Finance Team’s sponsorship helped the Women In Waders?

Through the buildup we’ve enjoyed enormous coverage as “The Finance Team – Woman in Waders”, as such propelling our brand in collaboration with The Finance Team and beliefs that we’ve inspired a few other woman to take up fly-fishing as a recreational past time and step out of one’s comfort zone. An excellent example is a recent comment from a woman on one of the Facebook promotions who wrote “#goals” – awe thank you – it’s what keeps us going. Perhaps more tangibly I believe the sponsorship allowed us ladies to simply go out have fun and fish without any “financial burden” or pressure.

• How many other women were there in the finals?

There was one other woman in the finals, legendary Louise Steenkamp who fished with her male counterparts as a team. Must be said she was the Top Dog in her team!

• Words of advice to aspiring women anglers?

If the outdoors and idea of fly-fishing appeals to you, there’s no need to know it all.  Simply start slowly, join our Facebook Page Woman in Waders SA, follow us on Instagram, come join in on a ladies clinic, join a fishing club, buy second hand gear and get out there… we look forward to joining you!

As we look back, The Finance Team is proud to have been backing The Women In Waders throughout the entirety of the Tops Corporate Challenge from the beginning. The ladies can be very proud of the amazing end results they received in this tough and enduring challenge!

Article by www.businesstech.co.za

The collision between “business as usual” and technology is imminent, and the fallout will be nasty, especially for millennials, says recruitment specialist, Adzuna.

According to the online job aggregator, automation and Artificial Intelligence is one of the most disruptive forces the ‘modern’ workplace has encountered thus far, and if the predictions from across the world are correct, up to 37% of millennials are at risk of losing their jobs to automation.

Since the baby boomer generation is now generally employed in leadership or managerial roles, and jobs that require more complex problem solving, they’re not in such grave danger as their younger counterparts. This is according to Scott Dobroski from Glassdoor.

The millennials are the ones that will be replaced sooner since they don’t have as many job skills and generally, they hold positions that are simple enough for AI to take over.

“The jobs that AI and automation will take over aren’t just the ones that come to mind first, like drivers. They’re across all sectors because every company in the world relies on some sort of tech at the moment,” said Jesse Green, country manager for Adzuna South Africa.

“Every company on earth has an online presence or an app, and that puts everyone at risk.”

Jobs that require critical thinking, strategy, and data science are less likely to be replaced than repetitive, white-collar jobs like accounting roles. This means that professionals like software engineers, data scientists, doctors, nurses, and financial planners are relatively safe, for now.

Although automation might not take over those roles, they will most definitely affect them, said Green.

The role of AI and automation on the jobs that are “safe” will be to make them more effective and efficient. “We’re still a couple of decades away from seeing robots analyse someone’s back injury and fixing it on the spot.”

Citing an article from the Harvard Business Review, Green said that AI will reshape the organisational structures we are used to today. Ravin Jesuthasan and John Boudreau, the authors of the article, said that the human aspect present in the workforce after the Fourth Industrial Revolution hits us won’t be sourced through employment.

Jobs within organisations will become a thing of the past and will instead be outsourced by measure of units.

Kai Fu Lee, an AI expert and venture capitalist recently spoke to CBS News in an interview, revealing that it’s possible for up to 40% of all jobs across the globe being replaced by robots or computers. Big names, like Elon Musk, have been warning about the power of AI for quite some time, hammering on how it has the ability to disproportionately affect low-income workers.

But the sad reality is that AI is on the rise, and there is no stopping it or the impact it is bound to have on society. Artificial intelligence can be seen in the same light as the steam engine and electricity. Before those systems worked, people laughed at the struggling inventors, but only until their dreams became a reality across the world.

Humans will always be affected by change, but somehow, we always get over it. The only problem with AI is that it will hit us much sooner (and harder) than those innovations did.

Article by www.businesstech.co.za

Article by www.succeedasyourownboss.com

Every company, big or small, is always concerned about one thing – managing money. Proper financial management is crucial to surviving a volatile economy and the industry competition. Small businesses, especially, need to exercise caution with their financial decisions from the very beginning. It takes more than just a good idea to run a business. Every business needs a financial structure that generates a profit to stay credible.  Entrepreneurs need is to be equipped with good money management abilities to turn their venture into a success story.

Not all business owners, however, are adept at handling finances. But that doesn’t mean all hope is lost.

Here are 6 tips for managing small business finances.

1. Educate Yourself

One of the first things that you should do is educate yourself about the various aspects of finance. For starters, learn how to read financial statements (if you don’t already know how). This is one important statement that tells you all about your money – where it originated from, how many hands it changed, and where it is.

Financial statements contain 4 essential details – cash flow statement, income statement, balance sheet, and statement of shareholders’ equity. The cash flow statement analyzes operating activities, investments, and financial in/outflow. The balance sheet provides information related to the company’s assets, liabilities and shareholder’s equity. The income statement reflects the revenue earned within a specific period of time. Shareholder’s equity represents the amount by which the company is financed through common and preferred shares.

2. Separate Personal and Business Finances

Always keep your personal and business finances separate. This entails getting a business credit card and putting all related expenses on it. This should help you track your outlays and keep you in control.

You will also do well in opening a savings account dedicated to your business, wherein you can transfer a certain amount of money from each payment that you receive and gradually build a considerable corpus. You can use this money to pay taxes.

3. Cut Costs

It is important that entrepreneurs stay tight-fisted to keep their expenses in check without hampering customer satisfaction. This, especially, holds true for small businesses.

Every business endures 2 types of costs – fixed and variable. While fixed costs have to be borne irrespective of whether your business is making money or not, there is scope for savings in variable costs.

For example, instead of buying costly branded software, you could work with free, cloud-based, open-source software, which is equally good. Conduct free online calls, video conferences instead of travelling lost distances. You could also try bartering your services with other professionals and cut costs.

4. Invest in Cloud-based Accounting Software

While you can definitely download regular accounting software to manage your finances, it will never give you the kind of convenience cloud-based accounting software can.

Web-based software provides you with real-time insights as most allow you to store, update, track, and access data from anywhere at any time. Whether you’re at home, office or are travelling, you can conveniently work with your data from anywhere you like. It is error-free, hassle-free and dependable.

5. Monitor and Measure Performance

It is crucial that you, as a business owner, keep tabs on the movement of your money, especially when large amounts are involved. Keep looking at your company’s financial performance in comparison to the past financial statements to project your future revenue, expenses and cash flow.

Being aware of these aspects will help you make informed decisions for your business.

6. Hire Professional Help

Everyone needs help, especially a budding entrepreneur interested in making a huge success of his venture. Sometimes, it pays off to engage the services of an expert, even if it is on a part-time basis. They can help you determine where your business is, where it is heading by using and analyzing your data. Make sure you hire someone you trust, though.

Whether it is tax planning for the next financial year, or payment for the current year, their expertise can go a long way in guiding you and bringing you peace of mind.

Conclusion

While owning and running your own business can be exciting, it can also be nerve-wracking, especially when it comes to handling finances in a lucrative manner. Don’t let your business suffer due to poor money management. Keep the above tips in mind and give your venture a bright future.

Article by www.succeedasyourownboss.com